Refund and Cancellation Policy

This policy covers every product and service sold by SOLAVIA GROUP LIMITED through https://muhindomubaraka.com, our mobile applications and our school management system.

1. What we sell

All our products are digital: online courses, e-books, templates, software tools, video subscriptions and school software licences. Delivery is instant. Access starts the moment payment is confirmed. Nothing is shipped physically.

2. When we refund

Full refund if you paid but did not receive access within 24 hours, if you were charged twice for the same order, if the product is materially different from its description, or if money was deducted but no order was created.

No refund for change of mind after the product was accessed or downloaded, or for the unused part of a subscription period that has already started (access continues to the end of the period).

3. How to request a refund

Email solaviaug@gmail.com or call +256 783 204 665 within 7 days of payment with the payment reference and the phone number or email used on the order. We reply within 2 business days. Approved refunds go back to the original payment method within 7 business days.

4. Cancellation

Subscriptions can be cancelled at any time from account settings in the app or website, or by contacting us. Cancellation stops future renewals and access continues until the end of the period already paid for. School software licences may be cancelled by written notice of 30 days before the next billing term.

5. Disputes

Please contact us before raising a dispute with your bank or payment provider. We keep payment, delivery and access logs for every order and provide them to the payment provider whenever a dispute is raised.

6. Contact

SOLAVIA GROUP LIMITED, Plot 2335, Buwambo-Katadde-Najjo Road, Nansana Municipality, Wakiso District, Uganda. Email solaviaug@gmail.com. Phone +256 783 204 665.